Bright Bay Deli

180 Howells Road

Bay Shore NY

I am the owner and operator of

Perhaps you can help us figure this one out!

Two egg sandwiches were ordered at the above-named business. One sandwich ordered was two eggs on rye bread and was intended for someone who tolerates eggs. The other sandwich was a bacon and eggs on a roll.

The bacon and eggs sandwich was for someone who doesn't like and doesn't tolerate eggs and really wants just the bacon on the roll! So, the sandwiches were ordered thus: "We want the eggs from the bacon and eggs sandwich placed on the egg sandwich made on the rye bread." Thus we would have four (4) eggs on the rye and just the bacon on the roll. Sounds simple huh?  We're not trying to get something for nothing! We just want the eggs from the bacon sandwich placed along with the eggs on the rye bread sandwich. We're still paying the regular price for a bacon and eggs sandwich which will not have eggs on it! So, just to be sure, we just want the eggs from the bacon and eggs sandwich placed on the rye bread instead.....got it? It's simple right? After all, the eggs are all cooked at the very same time on the very same grill. The possibly most difficult aspect of this order is to place the eggs (all four of them) on the rye bread sandwich and not on the roll where just the bacon goes! O.K.? Simple right? Sound easy?

Good!

 Here is the unbelievable problem we ran into today! When the total was rung up on the cash register there was an "extra" charge. When we questioned the extra charge we were told that we had to pay for two "extra" eggs! But, in reality the eggs weren't "extra," they were merely the eggs we were already paying for that would normally go onto the bacon sandwich. They just weren't going onto the bacon sandwich, but rather onto the rye bread sandwich!

So,  we questioned why the charge for two extra eggs was made. We were told, "When you order a bacon and eggs sandwich and you don't want the eggs you still have to pay for them. We then replied that it wasn't that we didn't want the eggs and we ARE paying for them, all we wanted was for them to be put on the rye bread sandwich which was getting two eggs that we were also paying for! We simply wanted the eggs that we were paying for on the bacon and eggs sandwich to be "placed" on the rye bread sandwich instead! Our answer was "NO!  It just doesn't work that way! They are still "extra" eggs and you still have to pay for them as "extra" eggs even though they are going to another sandwich!"

When we tried to explain that we were not trying to rip them off for two eggs but that they are included in the price of the bacon and eggs sandwich, which we ARE paying for, and we just wanted them put on the rye bread instead, the response was the same, "You still have to pay for two "extra" eggs! They couldn't see the eggs any other way except as being somehow "extra!"

So this is how it is at The Bay Bright deli! They wanted us to pay TWICE for the same eggs! Is this insanity or what? Does this make any kind of sense?

So, we give the Bay Bright Deli a GIANT middle finger for this one! There are other deli's in the area which make breakfast sandwiches and as good or better ones at that! We have NEVER BEFORE been told, at any other deli in the area that we had to pay TWICE for what we were already paying for! We plan to patronize those deli's from now on instead of returning to the insanity of The Bay Bright Deli! To avoid what we had to go through you might want to follow our lead!

This reminds of another deli, several years ago, in the Farmingville area. They had a "breakfast special," which was ONE egg on a roll with a small 12 oz. coffee for $1.89 plus tax. So when I entered the deli and looked at the "special" I asked if I could get TWO eggs on the roll instead of one and I would pay the difference or "upcharge" whatever it was, for the second egg. The answer was, "No, then it wouldn't be a special!" So, back then I just walked out scratching and shaking my head, same as I did at the Bright Bay Deli!

You know, folks, maybe it's me.......... maybe I'm just dense!

Wonder if they tried this on someone else who used a more direct and effective form of disapproval!